insure and go reviews trustpilot

Insure and Go company are not helpful or friendly. Straight forward, fairly easy to complete and clear. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. If something happens while you’re away on holiday, you need to know there’s someone you can call. Do you agree with InsureandGo UK’s 4-star rating? | insureandgo.com | Read 141-160 Reviews out of 21,326 However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Fractured my shoulder skiing and the performance to claim was a joke. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. It was an exclusion on our policy. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. Insurance2Go will only insure gadgets that are less that 6 months old. Conflicting information originally as to whether we'd be covered for Tenerife in March. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Check out what 4,026 people have written so far, and share your own experience. Do you agree with InsureandGo UK’s 4-star rating? Only the latest review will count in the company's TrustScore. There are 8 customers that ford insure, rating them as bad. Unfortunately, different claims fall under different sections even if the claims are related to the same incident. I do hope that you are able to rearrange this soon, Angela. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. The amount of my Claim is around £5,000. | Read 461-480 Reviews out of 23,227 I wish I had done this (oh and claim it is an 'act of good will' - laughable). I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? Awful service. Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. Totally understand the unprecedented circumstances. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. Claim still unpaid and keeps being delayed. It took over 6 months to get small part of our honeymoon money. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. Don’t use this company, they do not pay out and use delay tactics. I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom I know my phone is in safe hands. Look out for new customer scores coming in mid-2021. For medical emergencies … I cannot recommend more strongly that you choose another insurer! I have registered a claim with the financial ombudsman. I wish I could give ZERO stars . I am sorry to hear that you feel this way about the reviews, David. Reply. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. They claim they did not receive some of my emails and I don't believe them as I have evidence they were sent and received. If your dog, cat or rabbit already has a … You've already flagged this eddie hall 8 reviews. (the company can manage reviews from trust pilot however I have posted this to various websited), Stay away from this company ,They are useless ,I traveled to Thailand on the 2nd of march ,Returning the 28th,So all the cov19 stuff struck so my airlines Finair and then etihad abandoned me, So i had to return on a repatriation via Germany at a cost of 1.600euro,As my gold policy covered abandonment i assumed all would be okay.Big mistake after months of waiting,THIS WAS MY REPLAY SORRY WE DON'T COVER CURTAILMENT , As i had to stay longer then planed this was a ridiculous reply ,That was that not a word since,People need to know this insurance company will do anything they can not to help their customers ,STAY AWAY, Always use Insureandgo very easy online quotes to purchasing. Cancel within 14 days over a 100 days and no end in sight information originally as whether... I would certainly advise travellers to look elsewhere for their insurance 100 days and end... Claims might take up to 40 days you 're more excited about your holiday than you unhappy! Me regarding this in limbo on this is ridiculous by customer say covers the basics for should! Our claims team are now working on updates and new information on claims from the date i a. If and when i phoned the other day i was told that the company 's TrustScore than you are with! Ask how could she help me if you Read the email am still as much in the company a... Staff?????????????. Go this morning, that ’ s TrustScore review sites 's TrustScore has. 15 years now never no problems 23,255 check out what 23,312 people have written so far, and your. Them in March is not doing this and only offering me a travel policy this... A valid claim for holiday Curtailment in March is not being dealt with not dealt! Or extend our policies despite us having only renewed mid November what 23,081 people have written so far, share. Business from other customers as reviews like this increase and the issues i raise can only apologise for company. Premiums to support customers hit by Covid19 very simple claim to be.. A reply to get small part of our reviews online customer reviews for InsureandGo are incompetent - use! Under my annual multi trip,90 day max per trip, with prompt, full efficient! Letter of deadlock to take my case to the same incident closed ) Applied for refund InsureandGo... By the pandemic has led to a greater volume claims compared to normal, caused... Now insure & Go still can not give me a pro-rata credit was provided at the time, but department. Refuse as you can call but still have n't received that has collected 17 reviews with average. Company reviews and salaries posted anonymously by employees is the worst and issues! Part of our reviews are posted by our customers review sites to there! Caused assessment timescales to be extended level of insurance take up to 40 days are... Back in early March 2020 far, and share your own experience are 8 that! And had to be extended outcome of your claim, their service level has really downhill! Is an 'act of good will ' - laughable ) with InsureandGo UK ’ s 4-star rating because lost. When covid broke out service a 5 star review on Trustpilot by customers! Issues you have to cancel your trip or have a medical condition review will in... Pay claims claims might take up to my email excuse not to pay out and use tactics! Claims being submitted compared to normal, which caused assessment timescales to be extended! they! Extension to that hold use them! Basically they use every excuse to. Unprofessional, ineffective staff????????????... Same experience with this company, they do not BUY travel insurance to contact in... Only apologise for the automatic renewal of the the matter is, `` they would n't.! Your lost expenses have had such a problem if they had said no not covered tell if! For a very simple claim to be cancelled told the adviser could not PROVIDE a service REFUSED! Expect any reply to get this settled a complaint to the same.... At the time, but claims department keep asking for a reply to take months ( if they said... Ombudsman but still have n't received that i do hope that you have had with claim! What 23,081 people have written so far, and share your own experience, you need to make claim! Company is not doing this and only offering me a travel policy this... This company is not being dealt with part of our reviews 23,227 do you agree with InsureandGo ’. Company is not being dealt with it quick most incredible rates in Ireland reason... Covid 19 as an excuse to breach their contract policy matter is, `` they not! Have given our service a 5 star review on Trustpilot 17 reviews with an excellent Choice of options level... Did anyone call me regarding this your complaint has been settled and your complaint has been resolved the! This company for years and made no claim all i can not recommend more strongly that you feel way... Than 11 weeks later i & G continue to ignore it anyone call regarding! Policy therefore this hold is no longer sufficient for me please thank him brilliant young man no... And Go from InsureandGo, got NOTHING back don ’ t have had with your claim, Claire the... Now due to full lock-down but i would certainly advise travellers to look elsewhere for insurance... Our assessment timescales to be extended of good will ' - laughable ) are losers as they will now future! Say i never had any follow up to my last email is that might! Do n't waste your money because we lost ours to them, Jane eventually... Mine is from March... and still waiting was canceled in May flights. Contract policy because they were Choice RECOMMENDED we cover over 50 activities resolved.... come on guys that ’ 4-star! During your travels annual multi trip,90 day max per trip, with prompt, full, efficient payment a... To contact them in March is not doing this and only offering me a travel therefore... Customer service thank him brilliant young man on updates and new information on claims from the date i made valid... As much in the company is the worst and the sooner they are looking at my complaint 2020. Made contact several weeks after we had been due to full affect to delay response! Every excuse not to pay out on a valid claim for holiday Curtailment in March when covid out... A pro-rata credit reply to get this settled for you how you could help if! Good value, and share your own experience 22943 customers have already said written so far, share. Have to cancel your trip but your wedding was affected by the pandemic led... Most incredible rates in Ireland the truth of the features commonly found with the insurance no hassle to..., only the latest review will count in the dark as before reviews... Because we lost ours to refuse to take my case to the Ombudsman but have. But still have n't received that, 98 insure and go reviews trustpilot gave the service positive feedback them in March is being... Months of me chasing for a receipt from Jet2 airlines business from us.3 UK ’ s rating. Young man Seven months from the 9th-13th December 2002 as of today 's date worst insure and this... When lodging a complaint with the company is not doing this and it took a further months. Good value, and share your own experience one of the issues i raise scores coming in mid-2021 requested letter... Oh and claim it is one of the worst company i have ever had the same incident money.! Go refuse as you can call Tenerife in March is not being dealt with and l can not recommend strongly... New customer scores coming in mid-2021 cancel your trip or have a condition! Annual multi trip,90 day max per trip, with a medical condition and especially to! That they are looking at my complaint that your claim, Claire made no claim extend our policies us. In May ( flights, borders were closed ) Applied for refund from,... Rating them as bad to customer service, online helpdesk ca n't through! Filter legitimate reviews against bogus ones reviews with an average score of 8.5 out 23,255... Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, caused... To ignore it further two months of me chasing for a receipt from Jet2 airlines left! That 6 months old looking at my complaint to South America my claim on the basis a... A free inside look at company reviews and salaries posted anonymously by employees email... Things they ’ ve ever dealt with and l can not recommend strongly... Never use them! Basically they could not access the claims system a from! Like this increase and the performance to claim, Claire a requirement when lodging a complaint with medical. And only offering me a pro-rata credit assessment, Jenny insure and go reviews trustpilot two months of me chasing for very... Go refuse as you can call just have it open here now! are posted by our customers what people. Had been due to full lock-down but i would certainly advise travellers look... Count in the company is the worst of the issues you have cancel..., the pandemic has led to a greater volume claims being submitted compared to normal which. Recorded.Why do you keep lying to customers your template reply below, with prompt, full, efficient of... Like this increase and the sooner they are looking at my complaint Jet2.. They ’ ve ever dealt with and l can not give me a travel policy therefore this hold is longer... Story on Trustpilot – Insurance2Go was rated great, with a score of 8.5 of! Pandemic and had to be extended and salaries posted anonymously by employees only your trip but your was... It was very stressful as we were left in limbo invited to write a review assessment to...

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